Shipping Policy

Shipping Policy

Stone + Lain ("we" and "us") is the operator of (https://www.stonelain.co) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy, and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
  2. Shipping Costs
    Shipping costs to the US are 7.99 flat fee for purchases under 150.00$. Any purchase delivered to the US above 150.00$ will be free.
  3. Returns
  4. Return Due To Change Of Mind
  5. Stone + Lain will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
    Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
    Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
    (Stone + Lain) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
  6. Warranty Returns
    Stone + Lain will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
    Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
    Upon return receipt of items for warranty claim, you can expect Stone + Lain to process your warranty claim within 7 days.
    Once warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in store credit
    (c) a replacement item sent to you (if stock is available)

  1. Delivery Terms
                   
    1. In general, domestic shipments are in transit for 2 - 7 days
    2. Dispatch Time
    3. Orders are usually dispatched within 2 business days of payment of order
      Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
    4. Change Of Delivery Address
      For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
    5. P.O. Box Shipping
      Stone + Lain will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
    6. Military Address Shipping
    7. Items Out Of Stock
      If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
    8. Delivery Time Exceeded
      If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
  2. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  3. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
  4. Duties & Taxes
    1. Sales Tax
      Sales tax has already been applied to the price of the goods as displayed on the website
    2. Import Duties & Taxes
      Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Stone + Lain encourage you to be aware of these potential costs before placing an order with us.
      If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Stone + Lain at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
  5. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  6. Insurance
    Parcels are insured for loss and damage up to the value as stated by the courier.
    1. Process for parcel damaged in-transit
      We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
    2. Process for parcel lost in-transit
      We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  7. Customer service
    For all customer service enquiries, please submit an enquiry at https://www.stonelain.co/pages/contact-us