Exchange Policy

Exchange Policy

At Stone Lain, we believe in celebrating life around the dinner table. Our passion for crafting beauty from porcelain, bone china, and stoneware is reflected in every plate, bowl, and cup we create. With a variety of colors, designs, and sizes, our dinnerware is perfect for both casual and formal dining, encouraging you to mix and match from our extensive catalog.

Warranty

30-Day Warranty:
All Stone Lain dinnerware is covered for 30 days from the date of purchase against any issues.

For Warranty Claims

Visit our Warranty Claim Form

1-Year Warranty for Registered Products:
Dinnerware registered with us is covered for 1 year from the date of purchase for any defects due to poor workmanship or defective materials. This does not include wear and tear.

To Register Your Dinnerware Set

Visit our Product Registration Portal

 

Defective Dinnerware

Registered Stone Lain products that exhibit defects due to poor workmanship or defective materials are eligible for warranty service and/or replacement within 1 year of purchase. Unregistered products are eligible for a 30-day warranty only. Please note, this warranty does not cover normal wear and tear or damage caused by misuse, abuse, or scratching, including items that have been dropped.

Wear & Tear

Our warranty does not apply to normal wear and tear or items damaged due to misuse, abuse, or scratching. This includes items that have been dropped.

Proof of Purchase

To be eligible for warranty service, valid proof of purchase and/or registration information must be provided to confirm where and when the product was purchased. For sales on Amazon.com, the Stone Lain warranty applies only with valid proof of purchase from Amazon.com

 

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Thank you for choosing Stone Lain.

To Register Your Dinnerware Set  

Visit our Product Registration Portal

For Warranty Claims  

Visit our Warranty Claim Form